Welcome to Craftwood Hospitality

Industry Leading Hotel Management

Craftwood is able to leverage its scale and reputation to attract and retain the industry’s top talent along with delivering top returns to its owners on a consistent basis.

How can we help you?

Craftwood Hospitality management is a fast-growing hotel and lodges hospitality management company based in Kenya. The company was established in 2015 and has since then established a reputation for being a reliable and efficient service provider in the hospitality industry.

The company offers a wide range of services that include hotel management, human resource, operations, marketing intelligence and hotel sales. The company has a team of highly skilled and experienced professionals who are always ready to offer their expertise and support to clients.

The company is committed to providing quality services that exceed the expectations of its clients. This commitment has seen the company grow its client base significantly over the years. The company currently has a portfolio of over 20 hotels and lodges across Kenya.

The company has a strong focus on customer satisfaction and this has been evident in the high levels of repeat business that it enjoys from its clients. The company is constantly exploring new ways to improve its services and this has seen it invest heavily in technology and innovation.

The company has a bright future and is well positioned to take advantage of the growing demand for quality hospitality services in Kenya and the wider East African region.

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Our Services


The Craftwood Operations Teams oversee all day-to-day property operations with strong ownership engagement. Craftwood delivers significant cost savings to owners by leveraging our scale and operational efficiency. We have historically delivered strong RevPar performance and we consistently outperform our peers on RevPAR index.

  • Owner-centric hoteliers with hands-on accessibility
  • Highly customized IBM enterprise business intelligence system
  • Centralized reporting platform allows for fast, customized reporting capabilities
  • Dedicated analytics team to support property operations
  • Access to proprietary owners reporting portal
  • Revenue management experts focused on maximizing value and increasing market share
  • Leverage scale and largest buying power to deliver procurement cost savings directly to owners

Sales and Marketing

TheCraftwood Sales Team includes 1600 field-level professionals and they are responsible for driving incremental traffic and revenue to our managed hotel properties.

  • Innovative sales lead cross-selling program
  • Prestigious e-commerce and digital marketing training program and certification
  • Exclusive sales training and onboarding programs
  • Broad companywide talent pool to mitigate turnover risk
  • Proprietary sales technology solutions for reporting and market statistics
  • Franchise alignment with brands marketing programs
  • World class in-house digital marketing agency with efforts solely focused on the Craftwood portfolio

Accounting and Finance

Our expert Finance and Accounting team specializes in supporting hotel and owner financial needs for all entity types.

  • SOC 1 compliant
  • 30+ CPAs
  • REITs, Partnerships and Corporations across public and private sectors, and multi-entity reporting
  • Central Accounting, Payroll, Tax, Accounts Payable and Internal Audit Services
  • Owner level and partnership accounting services
  • Navigation of 70+ financial statement audits overseen by “Big Four” experienced team members
  • Advanced Oracle systems for comprehensive forecasting and reporting
  • Industry-leading data volume allows for key benchmarking reports across all brands
  • Dedicated Treasury team with expertise in building efficient cash management models
  • Strong relationships with over 100 banks

Project Development

  • FF&E/OS&E Purchasing
  • Project Procurement
  • Project Management
  • Capex Projects
  • PIPs or lifecycle renovations
  • 5-year budgeted capital
  • Emergency capital
  • Design & Construction (Technical Services)
  • Major conversions
  • New builds

Company Profile